Assigned Risk Solutions FAQs
Underwriting
How do agents submit business?
Agents should continue to submit an ACORD application through the Assigned Risk Pool. Once they do so, a carrier will be assigned by the Plan Administrator.
How do agents submit an endorsement request?
Please email [email protected] for the change request and we will address them as promptly as possible. Requests may also be submitted through your registered portal account with us.
How do agents access loss runs for my customers?
Loss runs may be accessed through your registered portal account at www.assignedrisksolutions.com. You may also email [email protected] for loss run requests. We appreciate your patience as we respond to requests in the order they were received.
How does the outage impact unit stat filings and revisions?
Our normal unit statistical reporting cadence has resumed.
When will agent commission payments be distributed?
We understand and value the importance of commission payments for our agent partners. Commissions are being processed with a slight delay, but will be sent within a week of usual process time.
Claims
How do customers report a claim?
Call 866-221-9640 or send us an email via [email protected] along with any documents related to the First Report of Injury. Additionally, our online customer portals were recently made available at www.assignedrisksolutions.com and claims may be reported there.
How do injured workers contact their adjuster?
If an injured worker has not yet been contacted by an adjustor and given a phone number, you can call 866-221-9640 to request it or send us an email via [email protected] and it will be provided to you.
Are indemnity and medical payments being made?
Indemnity payments to injured workers are no longer impacted, and will be sent on schedule going forward.
When will online claim reporting be back up and running?
Our public website and customer portals were recently relaunched, and online claim reporting was included in that relaunch. Our normal online claim reporting availability has resumed.
Billing
Payments/Delinquency
How can I make a payment?
You can make a payment over the phone by calling 866-221-9640 and selection option 3 – or checks can be mailed to our lockbox at the following address:
Assigned Risk Solutions
Accident Fund Insurance Company of America
P.O. 734671
Chicago, IL 60673-4671
Online payments can now be made by policyholders through our secure portal at www.assignedrisksolutions.com. You will need a registered account for this option. If you previously had a portal account, an initial password reset is required to regain access.
How do policyholders know if payments have been received?
Portal account holders can validate receipt of payment through their account in our secure portal. They can also check their bank statement to validate the check was cashed or email [email protected] to confirm receipt.
What is required for policy reinstatement?
A no loss letter and payment to bring the account current is required.
Are customers on monthly self-reporting payment plans able to report payroll?
Yes. Payroll can continue to be reported via [email protected]. Customers will be invoiced when our systems are restored.
Invoicing
When will policyholders receive an invoice?
A final catch-up cycle of invoicing was completed the week of Oct. 14, and included charges related to premium installments, audits, and small deductibles. Our normal invoicing cadence has resumed.
Audit
If a customer is owed a refund, when will they receive it?
Refunds are being processed as a priority.
How do customers know if an audit has been processed and/or the status of an audit dispute?
Any dispute paperwork or audit paperwork that has been submitted has been received and is being reviewed. Upon validation of paperwork, revised audits will be processed accordingly. Please continue to submit audit documentation as normal for review.
